Support Request Knowledge Base


SSL Certificate Provisioning Delays

May 24, 15:42 UTC
Resolved - This incident has been resolved.

May 24, 08:53 UTC
Monitoring - We have implemented a fix for this issue and are currently monitoring the results. We will update once we have confirmed it is resolved.

Please note delays will still be noted while the backlog for the issue is cleared by the implemented fix.

May 24, 08:51 UTC
Investigating - Cloudflare is investigating SSL Certificate Provisioning Delays

We are observing delays of up to 2 hours in provisioning new SSL Certificates. Cloudflare's TLS/SSL service is still available; only provisioning of new SSL Certificates is delayed.

Note this affects our Custom Hostname, Partner Universal SSL and Dedicated SSL certificates issuance only. This specific issue can also trigger 504 errors in the Cloudflare dashboard.


2018-05-24T15:42:06Z

Cloudflare Dashboard Issues

May 23, 21:20 UTC
Resolved - This issue has been resolved and services have returned to normal.

May 23, 21:04 UTC
Monitoring - We have implemented a fix for this issue and are currently monitoring the results. We will update once we have confirmed it is resolved.

May 23, 21:00 UTC
Investigating - Cloudflare is investigating issues with the Cloudflare dashboard. This incident does not affect the Cloudflare CDN and therefore the delivery of customer websites is not impacted.


2018-05-23T21:20:12Z

SSL Certificate Provisioning Delays

May 23, 17:00 UTC
Resolved - This issue has been resolved and SSL certificate issuance times have returned to normal.

May 23, 12:40 UTC
Investigating - Cloudflare is investigating SSL Certificate Provisioning Delays.
We are observing delays in provisioning new SSL Certificates. Cloudflare's TLS/SSL service is still available; only provisioning of new SSL Certificates is delayed.


2018-05-23T17:00:00Z

Web Analytics Access

May 22, 16:10 UTC
Resolved - This issue has been resolved and Web Analytics have returned to normal.

May 22, 16:00 UTC
Investigating - Cloudflare is observing issues that may impact some users' ability to access Analytics via the dashboard and API - customers may see an error returned. We are actively investigating these issues.


2018-05-22T16:10:00Z

Access service issues

May 22, 13:15 UTC
Resolved - This incident has been resolved.

May 22, 12:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

May 22, 12:35 UTC
Investigating - Cloudflare is investigating issues with Cloudflare Access service. This incident does not affect the Cloudflare CDN and therefore the delivery of customer websites is not impacted, however Authentication of websites visitors might be affected.


2018-05-22T13:15:46Z

Web Analytics Access

May 22, 02:01 UTC
Resolved - This incident has been resolved.

May 21, 15:12 UTC
Investigating - Cloudflare is observing issues that may impact some users' ability to access Web Analytics via the dashboard and API. We are still actively investigating these issues.


2018-05-22T02:01:37Z

Web Analytics Delays

May 22, 02:01 UTC
Resolved - This incident has been resolved.

May 21, 11:45 UTC
Investigating - Cloudflare's Web analytics infrastructure is running behind by up to 1 hour, resulting in delays of "Web traffic" data presented to our customers. Analytics for other systems should not be affected.


2018-05-22T02:01:18Z

Delays to Settings Changes

May 19, 07:33 UTC
Resolved - This issue has now been resolved and Setting Changes times have returned to normal.

May 17, 20:58 UTC
Investigating - We are currently experiencing some delays in propagating Cloudflare settings changes.  We are actively working to eliminate these delays.


2018-05-19T07:33:14Z

Zone Activation Delay

May 18, 20:55 UTC
Resolved - This issue has been resolved and zone activation has returned to normal.

May 18, 08:24 UTC
Investigating - Cloudflare is investigating delays in activating a new domain in customer's accounts. Existing domains are not impacted by this issue, and DNS resolution is still performing correctly.


2018-05-18T20:55:50Z

Database Maintenance

May 18, 19:15 UTC
Completed - The database maintenance has been completed successfully. Logins to the dashboard, new zone additions, and configuration changes via APIs are functioning as normal.

May 18, 17:54 UTC
Scheduled - Cloudflare will be carrying out an emergency database maintenance on Friday, May 18, 2018 from 18:00 UTC - 18:15 UTC (11:00 AM - 11:15 AM PDT). This maintenance will address delays in configuration changes, ssl provisioning, and zone activation. During this maintenance, all Cloudflare network functions will continue normally, but users will not be able to log into the dashboard, add new zones, or make configuration changes via APIs.


2018-05-18T19:15:50Z

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